South Coast Surety Customer Testimonials
Dear Steve and Tracey, I just had the pleasure of dealing with Phyllis Draughon of your agency. I had a rush rush Auto dealer bond I had to get done with little to no notice yesterday. She was professional- KNEW HER STUFF, very concise and very knowledgeable. I have done relatively few bonds so it was fantastic to get someone with absolutely no issues on taking control and telling me what I needed and asking very specific questions. She also stayed late last night as the client came to get it for the DMV this morning. Of course, the client messed up and it had to have a rider done today! I was reluctant to call because I had consumed so much time yesterday but I finally did and she fixed it immediately and got it back to the DMV within 4 hours. I am so impressed that I wanted to say something. I deal with hundreds of companies and clients weekly and Phyllis stuck out in my mind as a very professional and no nonsense individual. Truly a pleasure to deal with and I wanted to let someone know. Sincerely,
LESLIE FARROW, PARTNER/LICENSED AGENT, ARROWSTAR INSURANCE CENTER, INC.
Thank you so much for the confirmation and assistance. We have had a great experience with your company on line and with your representatives. We hope to have a long time business relationship as well. We noticed the company address is incorrect. How do we get the updated? Thank you,
JIM RICHARDS, TEC
Dear Steve Swartz I would like to express my experience with your staff, after trying three agents on DMV bond, I got nothing but run around, but your staff brightened my day and accepted my business with pleasure starting from Terra (who answered the phone) and then transferred me to Phyllis Draughon, what a relief and assistance, I also should mention how prompt Ms. Phyllis was and kept follow up phone calls. For today’s business world is very important how we communicate with clients, therefore my company customer satisfaction survey is 98.3%, and the secret is listening to clients and following up of there needs. Once again, thank you so much for helping my business. God Bless.
OHANNES KAZARIAN, PRIME AUTOMAX LLC
You have been incredible, we thank you so much for all your hard work. Thank you very much!
PAT SHAW, NATIONAL FLEET COORDINATOR, CLR AUTO TRANSPORT
I wanted to drop you a note about Phyllis Draughon and the work she has been doing for us. We are in the process of getting a bond for the Texas Department of Motor Vehicles. Phyllis has been working closely with us in getting exactly what the state requires through multiple revisions and has been providing excellent service. She is knowledgeable, responsive, and precise. She is an example of what any company would want in handling complex tasks. We will not work with any other bonding company in the future as Phyllis has excelled in helping us. Keep up the great service and you have our thanks.
KARL KIMBALL, YES AUTO GROUP, INC.
I just wanted to say how impressed I was with your service and professionalism yesterday. Its been quite a while since I felt the needs of my business were a priority. Your efforts allowed me to close a big contract for my company so thank you! Have a great holiday season!
JUSTIN MARSHALL, SIERRA BUILDING SERVICES, LLC
Thank you so very much for your amazing help in processing the Contractor’s Bond today! We appreciate you so very much. It is certainly wonderful to work with someone as yourself whom is caring, considerate, and so quick to prepare a request—-and especially on a Friday afternoon. Blessings for a healthy and peaceful Christmas and 2011!
LORIE WILLIAMS, PAYROLL ASSISTANT
I just want to complement one of your staff for such an outstanding job – Jacqui Metcalf. We had a problem dealing with the CSLB regarding a license bond and Jacqui handled it and went an extra mile to satisfy our client. Tell her we really appreciate her and you are fortunate to have an employee that truly cares!
CARL ARRECHEA, ORR & ASSOCIATES INSURANCE SERVICES
I would like to let you know how pleased I am with the swift and accurate service South Coast Surety provided our company. Ashley Faust was thorough, prompt in completing our requests and diligent not only in proactive communication via the phone and email and she was just as diligent in responding to my inquiries. I purchased 2 Bonds through your firm and will continue to use your firm for our future needs and will recommend you to anyone that I meet that needs your services.
LLOYD WILSON, PYXISM INC. PRESIDENT
I just wanted to take a moment to thank you both for your outstanding service to SHI International Corp. We needed assistance in obtaining a Bid Bond for an RFP response and South Coast Surety came through for us in a big way. Our deadline was extremely tight, but you made it happen with great efficiency and professionalism. I would recommend South Coast Surety to anyone.
MARC POOLE, PROPOSAL WRITER, SHI INTERNATIONAL CORP.
I wanted to let you know how much we appreciate working with Kandis and the effort and help she gives us in getting some difficult and urgent bonds taken care of quickly. The owner of All American Roofing had his bond suspended recently after his current and soon to be past broker failed to even get a quote after 3 weeks. He called us and through the help of Kandis and South Coast he is back in business in about as fast a time as can be expected. He is very happy with the results!
GARY SEKIGAHAMA, VICE PRESIDENT/BROKER, CBIA INSURANCE AGENCY, INC
I wanted to thank you so much for getting P & B Concrete done so quickly for me. You have no idea how much it meant to me. I just love working with you and Jacqui because you have a “get-it-done” attitude, and you help when you need to. You are so amazing. Thank you.
RUZANNA, LARK FINANCIAL
Thank you for taking the time to assist me with the Notary Bond case I had today. I really appreciate your willingness to interrupt your day to assist a fellow agent. It’s that type of support that helps all of us do a better job of taking one of the client when they truly need us.
SHONELLE M. BLAKE, FARMERS AGENT
I have a compliment. Lynn was polite, informed and answered pertinent questions. I’ve been dealing with insurance and bonding for over 34 years and have never had better service. She is an asset to your company and a pleasure to talk to. Please feel free to include this in her personell file.
HUGH CULPEPPER H. L., CULPEPPER ROOFING
Thank you, Lorie. I must say, I am absolutely FLOORED by the job Steve did for us on this account. Choosing to partner with SCS on our bonding needs has got to be one of the best decisions we’ve ever made. It truly is not an arena fit for amateurs and I’m glad we’re working with the experts! We have five accounts managers here in commercial lines and we all get bond requests, so expect a lot of repeat business. Thanks again.
JESSICA FORD , SENIOR ACCOUNT MANAGER TECHNOLOGY AND LIFE SCIENCE PRACTICE, COSTELLO & SONS INSURANCE BROKERS, INC.
Thanks Steve. I appreciate how smoothly this has gone. It is nice to work with another specialist.
MICHAEL GRANT, CPA, AAI, COSTELLO & SONS INSURANCE BROKERS
Hi, I just wanted to say you are wonderful and a great asset to your firm. We were very impressed your work beyond the call of duty to help out Bryan Ladson and his restaurant. Thank you very much. You certainly have won my allegiance when a bond is called for. Thanks and blessings. Have a great 2007.
I am President of Experienced Performance Pipeline, Inc. and I just want to tell you what a great staff I think you have. I have been working with Lynn and Jacqui on getting a bond, which I did get today. These ladies are very courteous, professional and personable. They are a great asset to your company and a joy to deal with on a professional level. They make you feel like you are a real person, and not just another number. Thanks again, it was a pleasure doing business with your company.
Your website is too funny! If you like, you can have Kyle call me back…….when he is on break at recess or after his homework is finished! (cute!)
CINDY BURSON, JOHNSTON-DUBBS INSURANCE AGENCY, INC.